Shipping policy

At New and Used Retail store, we strive to provide our customers with a seamless shopping experience, and that includes our shipping policy. Please review the details below regarding our shipping practices.

Free Ground Shipping
We offer FREE ground shipping on all orders over $100.00 within the United States. This promotion is valid for standard shipping via USPS Ground Advantage, which typically takes 2 to 5 business days for delivery.

Shipping Charges
For orders under $100.00, standard shipping fees will apply based on the total weight of your order and your location. Shipping costs will be calculated at checkout.

Order Processing Time  
All orders are processed within 1 to 2 business days. Orders placed on weekends or holidays will be processed the following business day.

Tracking Your Order 
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Damaged or Lost Items
In the rare event that your order is damaged or lost during transit, please contact our customer service team within 48 hours of receiving your order or the expected delivery date. We will assist you in resolving the issue promptly.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team.

Thank you for choosing New and Used Retail!